Build better customer experiences

… with the holistic approach “Discover – Build – Improve”

We create Omnichannel Commerce

It isn‘t exactly a secret that modern shoppers do not care which channel they use. There is an expectation that their favorite brand offers a seamless experience, whether online or offline. This is where Positive Minds comes in: we create a comprehensive customer and product experience with services for Omnichannel, E-Commerce and Product Information Management

Discover

We take a holistic perspective on the customer journey, eliminate weaknesses and develop consistent, fast-growing and excellent customer experience strategies. In addition, we create commerce concepts, as-is analyses and e-commerce reviews, help you develop project planning and project specifications and advise on platform selection & evaluation and internationalization strategy.

Build

Your success is our goal. Our team develops custom solutions along the whole customer journey and implements them quickly and efficiently using cloud- based technologies. We deliver all necessary implementation steps from system architecture to integration of backend and 3rd party systems. Of course we also provide project management, test management as well as support for test planning and test execution.

Improve

After each project, we provide ongoing support in the hypercare phase and optimize the implementation during operations. In addition to release & build management and ongoing agile development, we also guarantee full support for the solution provided. We help you with usability analyzes and conversion optimization, enable data-driven decisions and expand your further internationalization.

Positive Customer Journey

The success of a company – whether it markets products or provides services – depends on the customer’s satisfaction. Customer satisfaction, in turn, is not only determined by attributes such as quality and price – it is the quality of all experiences the customer has with the brand. We call this the „customer journey“.

To enable seamless and unique customer experiences, companies need to take a holistic view of customer interaction. Each touchpoint needs to be optimized, both on its own terms and in the larger context. These touchpoints can be found both online and offline. In addition, product information should be ubiquitous. While ensuring that your employees always have all product and customer information available, you can create a comprehensive shopping experience for your customers.

For this holistic approach, Positive Minds offers an extensive service portfolio and focuses on Omnichannel, E-Commerce and Product Information Management. Our long-term experience with cloud-based solutions – especially in the fields of customer experience and commerce applications – as well as our international network of technology service providers put us in an outstanding position. We can provide our clients with digital strategy and all services that are needed to create consistent unique customer experiences.

Positive Minds takes on the role of the „conductor“ overseeing an „orchestra“ – all the contributing partners required for a customer to realize their individual digital strategy. This is how Positive Minds builds a better experience across all channels.

Quick Facts

  • Holistic approach
  • Fully committed to cloud-based solutions
  • Consulting and analysis of digital solutions for international commerce (online & offline)
  • In-house development by senior techies
  • Efficient implementation: our customers get what they need, on time and within budget
  • Industry experts and best of breed partners

Partners

Salesforce

Find out more about our partner network.

Do you have any questions? We look forward to helping you. 

Aldo Mühlhause

Solution Consulting

aldo.muehlhause@positiveminds.io