MuleSoft for Omnichannel Solutions

This document is describes the pros and cons of traditional omnichannel architectures. We then go into the benefits of using a middleware and in particular MuleSoft to meet several requirements such as flexibility and reliability, which cannot be guaranteed through traditional approaches. We concluded with a side-by-side comparison of a hypothetical architecture, and highlighted the benefits of a MuleSoft solution over a point-to-point approach.